Our privacy policy

The Hotel Nelson collects data in relation to the usage of its website, thehotelnelson.co.nz (the “website”), to facilitate bookings, enhance visitors’ experiences, and to stay in touch with people who are interested in our products.

PRIVACY AND COOKIES POLICY

We respect your privacy and take care in our handling of information. This includes any data and personal information that we may collect during your visit to the website and your bookings for any of our products.

This privacy policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information.

If you do not agree with the data practices and protection described in this policy, please adjust your browse to block all cookies, or discontinue using the website. Continued use of the website confirms that you accept the practices described in this privacy policy.

If you have any questions or concerns after reviewing our privacy policy please contact us.

YOUR BROWSING
You are free to explore the website without the requirement to provide any personal information. We will not know your name, your email address or any other personally identifiable information through your website browsing activity unless you access the website from a link in an email that we sent to you, or continue to book a tour with us through the website.

INFORMATION WE COLLECT AND HOW WE USE IT
When we need to collect personally identifiable information from you to process your booking, we will ask you to provide us with the information required.

HOW WE USE INFORMATION THAT WE COLLECT
Cookies and Pixel Tags

Our website may use cookies and pixel tags to aggregate and understand trends, audience demographics, and usage of the website and the pages within it, to enhance your experience of the website and to provide you with relevant content of interest across the website, social media and online advertising platforms.

We monitor usage of our website to improve the quality of the site for future users and to identify any issues with the site’s performance.

Cookies and pixel tags are encrypted strings of text that your computer downloads when visiting a website. They do not corrupt or damage your computer, programs or computer files, and they do not ascertain any personally identifiable information about you apart from what you voluntarily provide us.

Accepting a cookie does not give us access to your computer or personal information stored on your hard drive under any circumstances.

You have the option to set your browser to refuse cookies, however this may impact on your browsing experience of this and other websites. You also have the ability to delete cookies from your browser at any time.

For more information on how to adjust your web browser settings for cookies see www.aboutcookies.org
For a guide to online behavioural advertising and online privacy visit www.youronlinechoices.com/uk

Advertising cookies help us to personalise ads that are shown to you on our behalf across the Internet. You can opt out of receiving interest-based ads from Google by updating your Google Ads settings.

Likewise, you can opt out of receiving interest-based ads from Facebook by updating your Facebook settings.

Information Collected from Surveys and offers
We may occasionally conduct online surveys, newsletter subscriptions and promotional offers via pop-up windows on our website.

Participation in such surveys and offers is voluntary and you may decline to participate. Data collected through these surveys and offers will be used by The Hotel Nelson and not shared with any third parties other than those retained by The Hotel Nelson to administer the surveys and offers. Survey responses will not be personally identifiable unless you choose to add your name and email address to your responses.

Information collected for prospecting purposes
Information that we collect and manage for our marketing activities is used and protected according to this Privacy Policy.

The website uses a third-party booking system that allows visitors to complete their booking for tour experiences within the website. Personally identifiable information collected through this system remains the property of The Hotel Nelson, and the booking provider is contractually prohibited from using it for any other purpose.

Please note that despite the best efforts possible, no one can give absolute assurance that information intended to be maintained as private, whether transmitted via the Internet or otherwise, cannot be accessed inappropriately or unlawfully by third parties. We have taken and will continue to take reasonable steps to ensure the secure and safe transmission of your personal information, however we encourage you to exercise caution with storage and disclosure of your personal information in any forum – digital or otherwise.

SECURING THE STORAGE OF PERSONAL INFORMATION
We treat the personal information you provide to us as confidential information. We have taken and will continue to take reasonable steps to ensure the secure and safe storage of your personal information.

DISCLOSURE OF INFORMATION TO THIRD PARTIES
The Hotel Nelson uses the services of third parties, such as marketing agencies, online booking services, email service providers and digital platforms, to assist us with marketing the website and processing customer bookings.

These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose specified by The Hotel Nelson. We provide non-personally identifiable information to selected service providers to enable them to perform their contractual obligations to us, such as improving the online browsing experience for our visitors. We do not sell personal information.

DELETION OF PERSONAL INFOMATION
If you would like us to delete all of your personal information (except for information that we keep for record-keeping and billing purposes) and/or remove your name and address from promotional lists (including any personal information gathered by our service providers) and place your name on our “do not contact” list, please contact us.

OTHER SITES
The Hotel Nelson is responsible for the privacy policy statement and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from, or to any websites that you may access from this website.

LEGAL ISSUES
This Privacy Policy statement will be governed by and construed in accordance with New Zealand law and you agree to submit to the jurisdiction of the courts located under the jurisdiction of the Court of Appeal of New Zealand for the resolution of any disputes.

CHANGES TO THE PRIVACY POLICY
In the future, we may need to update this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on 20 July, 2021.

CONTACTING THE HOTEL NELSON ABOUT PRIVACY ISSUES
Please contact us if you have any comments, suggestions or questions about our privacy policy statement or privacy practices.